Frequently Asked Questions

 
 

RETURNS + EXCHANGES

Unfortunately, I don't accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order. I'm happy to help.


CARE INSTRUCTIONS

Unless otherwise specified, kindly hand wash + hang/lay dry all pieces to maintain their integrity season after season.


RESELLING FROM PATTERNS

You may sell finished pieces made from my patterns, that's why I made them! 

All pattern files are protected by U.S. copyright and are the property of Ally + The Ville Crochet. It is illegal to redistribute, sell or share the pattern in part or in whole, electronically or physically.

© 2018 The Ville Crochet. All rights reserved.


CUSTOMS AND IMPORT TAXES

I make sure all parcels are properly documented to clear customs, but buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.